Effective Date: Jan. 2nd 2023
Thank you for shopping at 2A Part Picker! We want you to be completely satisfied with your purchase. This Return/Refund Policy explains the terms and conditions for returning products purchased from our website, www.2apartpicker.com. Please read this policy carefully before making a purchase, as it constitutes a legally binding agreement between you and 2A Part Picker.
- Eligibility for Returns/Refunds
To be eligible for a return/refund, the following conditions must be met:
1.1. Product Condition (aside from Jigs): The product must be unused, undamaged, and in its original packaging (including all accessories, manuals, and documentation).
1.2. Timeframe (Aside From Jigs): You must initiate the return process within 14 calendar days from the date of purchase.
1.3. Proof of Purchase: You must provide a valid proof of purchase, such as the order confirmation email or receipt.
- Non-Returnable Items
Certain items are not eligible for return/refund due to hygiene reasons, safety concerns, legal restrictions, or production/manufacturing in general. These include, but are not limited to, the following:
Polymer 80 80% frames – Gcode – DDfiles and Subscription Access – Jigs (Jigs/Fixtures are made when order is placed as we do not carry stock.) There are no refunds allowed on fixtures/Jigs.
Please note that this list may be subject to change based on product updates or legal requirements. We reserve the right to determine whether a product is eligible for return/refund.
- Return/Refund Process
To initiate a return/refund, please follow these steps:
3.1. Contact Customer Support: Please contact our customer support team at firstname.lastname@example.org to inform us of your intention to return the product. Provide the necessary details, including your order number and a description of the reason for return/refund.
3.2. Return Authorization: Our customer support team will guide you through the return authorization process. You may be required to provide additional information or documentation.
3.3. Packaging and Shipping: Pack the product securely in its original packaging, along with any accessories or documentation included. You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.
3.4. Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the return is approved, we will process the refund according to the method of payment used for the original purchase. Please allow 5-10 business days from us receiving the return for the refund to be reflected in your account.
- Refund Options
Depending on the circumstances, approved refunds may be processed in the following ways:
4.1. Original Payment Method: Refunds will be issued to the original method of payment used for the purchase. If the payment was made by credit card, please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
4.2. Store Credit: In certain cases, at our discretion, we may offer store credit as an alternative to a refund.
- Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return/refund process and arrange for a replacement or refund, including any applicable shipping costs.
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in Section 3 and place a new order for the desired item separately.
- Changes to the Return/Refund Policy
We reserve the right to update or modify this Return/Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically to stay informed about any updates.
If you have any questions or concerns regarding our Return/Refund Policy, please contact our customer support team at email@example.com. We are here to assist you and ensure a smooth return/refund process.
By making a purchase on www.2apartpicker.com, you acknowledge that you have read, understood, and agreed to comply with the terms outlined in this Return/Refund Policy.
Thank you for choosing 2A Part Picker. We appreciate your business!